Privacy Policy – Terms and Conditions

By accessing the website, you warrant and represent to Universal International Business, LLC. that you are legally entitled to do so and to make use of information made available via the website.

All products are inspected thoroughly prior to shipment and heavy-duty packaging is used to prevent shipping damages. However, accidents can happen. When you receive your products please inspect all boxes and packaging. In the event of a package damage, please call us immediately at sales@universalint.us.

All products sold by Universal International Business, LLC are covered against manufacturing defects by their manufacturer’s warranty. Accidental or erroneous orders are subject to a restocking fee of 15% or more depending on manufacturer and origin. For a full description of the Return Policy please refer “Return Policy” section in this page.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Universal International Business, LLC. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Universal International Business, LLC.

External links may be provided for your convenience, but they are beyond the control Universal International Business, LLC. and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Universal International Business, LLC. makes no representations, statements or guarantees (whether express, implied in law or residual) regarding the website. Listed prices are not quotes. Listed product prices, shipping prices and availability are subject to change and may not yet be updated on the website. $0.00 prices are errors and will be not be honored under any circumstances unless advertised by Universal International Business, LLC.

Universal International Business, LLC. shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, products contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Universal International Business, LLC. nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws Use of this website shall in all respects be governed by the laws of the state of Florida, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Florida courts located in Broward county, Florida, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Please review all Universal International Business Privacy Policy & Terms and Conditions.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Universal International Business, LLC may collect and use Users personal information for the following purposes:

– To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Universal International Business, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Universal International Business, LLC
universalint.us

101 NE 3rd Ave, Suite 1500
Fort Lauderdale FL 33301

+1(954)465-8213 / +1(754)300-0383

sales@universalint.us

This document was last updated on March 9th, 2020.

Please review all Universal International Business Privacy Policy & Terms and Conditions.

All product is guaranteed from the manufacturer to have been manufactured and tested to the highest quality standards. This Limited Warranty offered by Universal International Business, LLC. covers manufacturer’s defects in material or workmanship in new products. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing products from Universal International Business, LLC. may obtain coverage under our limited warranties.

If defect occurs or is apparent after installation, proof that the product was installed by a licensed contractor or technician may be required for warranty coverage.

Universal International Business, LLC. warrants this product against manufacturer’s defects in material or workmanship as follows:

Universal International Business, LLC. will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Universal International Business, LLC. is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Universal International Business, LLC. may elect to refund the purchase price in exchange for the return of the product.

How Long Does The Coverage Last?

Our warranty periods are 6 months from the documented date of purchase, depending on the type of product and where it was purchased.

Additional Coverage.

Universal International Business, LLC. guarantees to extend to clients all warranty coverage offered to Universal International Business, LLC. from the manufacturer of the product. Universal International Business, LLC. will negotiate all claims for clients not covered by the Limited Warranty that fall under the agreement of initial purchase warranty coverage offered to Universal International Business, LLC. from the manufacturer of the product.

Our warranties do not cover any problem that is caused by:

A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
C. Accessories or connected materials and products not related to the original purchased product. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
D. Our Warranty does not cover items damaged causes for electrical failures.
E. Our Warranty does not cover items installed by unlicensed technicians

How to File a Claim?

To request warranty service you must email at sales@universalint.us and provide:

1. The sales receipt or other evidence of the date and place of purchase.
2. A description of the problem.
When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid. REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. UNIVERSAL INTERNATIONAL BUSINESS, LLC. NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT. INTERNATIONAL BUSINESS, LLC. SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY).

The laws of the State of Florida USA, govern our warranties. It gives you specific legal rights, and you may also have other rights that vary from state to state. Our warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in our warranty statements may not apply. You may be required by law to give us a reasonable opportunity to correct or cure any failure to comply before you can bring any action in court against us under the Magnuson-Moss Warranty Act.

Please review all Universal International Business Privacy Policy & Terms and Conditions.

Items with “In Stock” or “Factory Stock” availability are assumed to be in stock in the manufacturer’s warehouse, and typically ship in 1-5 business days.

Items with “Factory Order” availability are shipped from the manufacturer and are assumed to have a lead time (time before shipping) of one week or more, but may ship sooner.
We do not always have real-time access to manufacturer inventories so these products may sometimes have build times or backorders that exceed typical lead times. We will notify you in such an event so that you may choose to accept the new lead time or cancel the order for a full refund.

Items marked “Factory Stock” or “Factory Order” are shipped directly from the manufacturer or other outside source (drop shipping). In some circumstances, drop shipping may not be possible and the products will be shipped to our location before we ship them out to you.

Items marked “In Stock” but with no availability numbers may ship from Universal International Business, LLC, or directly from the manufacturer, depending on shipping destination and inventory.
We do not guarantee any ship times for items shipped from manufacturers or sources other than our local stock. However, you can email at sales@universalint.us to verify availability before purchasing.

Items listed with availability numbers (e.g., “Availability: 4”) are stocked at the Universal International Business, LLC, and the number represents the quantity available in our inventory. Orders placed for items with availability numbers will be shipped the day or the following business day. In the event an item is listed erroneously as available, the customer will be notified and given the option to wait for the factory to produce the item or cancel and receive a full refund.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If the carrier is unable find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to Universal International Business, LLC and re-shipping the package to its correct address will be the responsibility of the customer. Returned packages that the customer opts not to re-ship are subject to the return policy and standard restocking fees.

Freight shipping charges are estimates. We will notify you before finalizing the order if the final freight total will be different than the amount generated at checkout. Some unforseen circumstances may incur additional charges, such as address corrections in transit, limited access, and lift gate requirement.
Please be sure to inspect your package using the guidelines below before accepting the delivery.

• Examine both the packaging and the material inside to ensure there are no physical damages before the driver leaves.
• If your material has arrived damaged, please note all damages on the delivery receipt and refuse the delivery.

Note: Damaged units MUST be reported Immediately.

Please review all Universal International Business Privacy Policy & Terms and Conditions.

Universal International Business, LLC prides ourselves on quality customer care. We have a guaranteed 2 hour email response time during business hours and a 12 hour email response time off business hours.

All products are inspected thoroughly prior to shipment and heavy-duty packaging is used to prevent shipping damages. However, accidents can happen and we’ll assist you through every step of the return process. When you receive your products please inspect all boxes and packaging. In the event of a package damage, please do the following:

• Note the damage on shipper’s documentation.
• If possible, take pictures of the damage.
• Refuse the ENTIRE shipment.

All packages must be opened and inspected within 7 days to insure the ability to return damaged products. For product damage not discovered until the opening of packages please submit a Return request for authorization and shipping address verification. Please document all damage with pictures if possible and email them to sales@universalint.us

Products damaged during shipping are not subject to a restocking fee and the customer will not be charged for return shipping. Products will be replaced at no charge or a full refund will be issued.

All products sold by Universal International Business, LLC are covered against manufacturing defects by their manufacturer’s warranty. Many products have the UL badge and are thoroughly tested prior to shipment. Please refer to our Warranty page here: “Warranty” for more information.

Products sourced from the manufacturer (‘Factory Order’, ‘Factory Stock’) are subject to their respective factory return policy, and are assumed to be Non Returnable unless damaged during shipping or manufacturer’s defect is determined by a licensed technician.

Accidental or erroneous orders are subject to a minimum restocking fee of 25% or more. Items that were shipped from the manufacturer specifically for your order (i.e. drop-ship, build to order, etc.) may be Non Returnable depending on manufacturer policies. Return shipping is the responsibility of the customer. All original packing must be preserved to be able to return an erroneously ordered product. Please submit a Return request at sales@universalint.us and provide the shipping address verification.

Sensitive electronic components such as circuit boards and control modules are assumed Non Returnable unless damaged during shipping.

Refunds and credits will be processed when damaged or erroneously ordered products arrive at our facilities. Please allow 5-7 business days for your refund to process.

Please review all Universal International Business Privacy Policy & Terms and Conditions.